Specialist ServiceNow partner
Turn complex ServiceNow investment into visible value.
NowBench helps organisations make ServiceNow work the way it was meant to: trusted data, quieter operations and capability people actually adopt, across CMDB, CSDM, ITOM, AIOps, ITAM and ServiceNow AI.
Trusted on enterprise ServiceNow platforms including Sainsbury's, M&G and FactSet. The benchmark for your Now Platform needs.
- Combined years of ServiceNow experience
- XX+
- Implementations delivered
- XX
- ServiceNow certifications held
- XX
What we do
Specialist depth where ServiceNow platforms live or die
Our expertise concentrates on the areas that decide whether a ServiceNow investment delivers: the data foundation, the operational signal, the asset journey and the intelligence layered on top.
ServiceNow consulting and implementation
Focused discovery, experienced architecture, practical delivery and clear ownership, from strategy through to continuous improvement.
Learn moreCMDB and CSDM
Make service and operational data usable, trusted and aligned to the services that matter, without an all or nothing rebuild.
Learn moreITOM, Discovery and Service Mapping
Build accurate visibility across infrastructure, cloud and business services, and connect components to the services they support.
Learn moreEvent Management and AIOps
Reduce monitoring noise, add service context and improve operational response with ServiceNow Event Management and AIOps.
Learn moreIT Asset Management
Connect hardware, software and SaaS journeys across request, procurement, entitlement, fulfilment and governance.
Learn moreServiceNow AI and NowAssist
Apply AI to practical ITSM and ITOM use cases while keeping people in control of decisions that matter.
Learn moreWhy NowBench
A different shape of ServiceNow partner
Founded by two former cofounders of ITOM Solutions, NowBench was built around a simple idea: keep the experienced people close to the work and anchor everything to outcomes.
Senior specialists, close to delivery
The people who shape your solution stay hands on with the work. No handover to a delivery pyramid, no drop in quality after the first workshop.
Out of the box first
We design for standard ServiceNow capability wherever it will do the job, so your platform stays upgradeable, supportable and cheaper to change.
Value you can point at
Every engagement is anchored to outcomes you can see and measure: trusted data, quieter operations, faster requests, adopted capability.
Proven outcomes
Results from real enterprise delivery
A sample of what focused, senior led ServiceNow delivery has achieved for our customers.
Sainsbury's
First critical service live on a CSDM baseline in 6 weeks, with zero disruption to incident and change.
Read the case studyM&G
78% fewer alerts in a week long parallel run, with ten monitoring sources consolidated into ServiceNow.
Read the case studyFactSet
A global ITAM front door across hardware, software and SaaS, with Workday procurement connected.
Read the case studyOutcomes reflect specific customer engagements and depend on each organisation's context and data. They illustrate what is possible rather than guaranteeing equivalent results.
How we work
A delivery approach built for confidence
Every engagement follows the same disciplined shape, sized to the work: understand properly, define clearly, build practically, prove it, then hand it over well.
Discover
Understand the outcome, the context, the data and the constraints before proposing anything.
Define
Agree scope, design and success measures so everyone knows what done looks like.
Build
Deliver practical minimum viable capability, out of the box first, with regular feedback.
Validate
Prove the capability against real services, real data and real users before relying on it.
Embed and scale
Transfer knowledge, establish governance and leave a roadmap the team owns.
Ways to engage
Engagement models that fit the problem
From full delivery to focused advisory, choose the shape of help that matches where you are.
Project delivery
Defined outcomes, delivered by senior specialists: implementations, integrations, migrations and modernisation with clear ownership.
Consulting and implementationAssessments and recovery
Independent health checks, CMDB and CSDM assessments and structured recovery when an implementation has stalled.
Recovery and remediationPULSE
A consumption and value advisory service that gives you the honest picture before the renewal conversation arrives.
Explore PULSEBenchBundles
Fixed scope, fixed outcome packages for common needs: CMDB optimisation, an AI starter pack and governance foundations.
Explore BenchBundlesWhat customers say
In our customers' words
“TODO: real customer quote to be supplied. Placeholder text until an approved testimonial is available.”
“TODO: real customer quote to be supplied. Placeholder text until an approved testimonial is available.”
Case studies
How enterprise teams use NowBench
FactSet
FactSet: creating a global ITAM operating model in ServiceNow
NowBench helped establish ServiceNow as the global front door and orchestration layer for hardware, software and SaaS asset management.
M&G
M&G: turning an ITOM proof of concept into production AIOps
NowBench helped turn a Discovery proof of concept into a production AIOps platform with a cleaner CMDB, unified monitoring and significantly reduced alert noise.
Sainsbury's
Sainsbury's: delivering CSDM value without a big bang rebuild
NowBench delivered CSDM value across the services that mattered most using a phased and dual running approach that avoided an all or nothing rebuild.
Accreditations and partnerships
Bring us the ServiceNow challenge that is not moving.
A discovery call costs nothing and usually surfaces the first practical step, whether or not that step involves NowBench.