ITOM, Discovery and Service Mapping
Turn infrastructure visibility into operational context
NowBench helps organisations discover infrastructure and cloud services, improve configuration data and connect technology components to the business services they support.
Well designed Discovery and Service Mapping turn ITOM Visibility from a licensing line item into the operational context that incident, change, Event Management and AIOps depend on.
ITOM Visibility capabilities
- Discovery architecture
- MID Server design
- Cloud discovery
- Credential strategy
- Discovery schedules
- Horizontal discovery
- Patterns and custom patterns
- Tag based discovery
- CMDB reconciliation
- Service Mapping
- Application service modelling
- Operational service context
- Discovery optimisation and troubleshooting
- ITOM Visibility expansion
Typical outcomes
- More complete infrastructure visibility
- Improved CMDB trust
- Reduced duplicate and orphan data
- Clearer service relationships
- Stronger incident and change context
- A foundation for Event Management and AIOps
Proven at M&G
From Discovery proof of concept to production AIOps
Improved Discovery, custom patterns and a cleaner CMDB gave M&G the data foundation for production Event Management.
- CMDB reduced from 8.5 million records to 400,000 using Data Manager.
- 80 percent reduction in orphan configuration items.
- Custom patterns built for Oracle Pluggable Databases.
- Four service maps built for tier zero services.