About NowBench
The benchmark for your Now Platform needs
NowBench is a specialist ServiceNow partner founded on a simple conviction: platform investment should produce value people can see, and the experienced people should stay close to the work.
Our story
NowBench was founded by two former cofounders of ITOM Solutions, bringing years of hands on experience across ServiceNow ITOM, data and operations into a new, deliberately focused consultancy.
We built NowBench around what we saw working, and not working, in enterprise ServiceNow delivery. Large delivery pyramids dilute expertise. Customisation first design creates platforms that are expensive to change. Value that cannot be pointed at eventually gets questioned. So we do the opposite: small senior teams, standard first design and outcomes anchored to things customers can measure.
Today NowBench delivers for enterprise customers across the United Kingdom, India and wider EMEA, from CSDM adoption and CMDB remediation through Event Management, AIOps and ITAM to practical ServiceNow AI.
Leadership
Lance D'Souza
CEO and Cofounder
Lance leads NowBench's direction and customer relationships, with a career spent helping enterprise organisations get genuine value from ServiceNow and the operational data beneath it.
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Alex Richardson
COO and Cofounder
Alex leads delivery and operations, making sure every engagement runs with the same discipline: senior people close to the work, clear scope and outcomes the customer can point at.
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Will Graham
Director, UKI Sales
Will leads NowBench's UK and Ireland sales, focused on honest scoping conversations and matching the right shape of engagement to each customer's actual problem.
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How we think about the work
Honesty over optimism
We tell customers what we find, including when the news is uncomfortable or the answer is not us. Trust is the product.
Seniority in the work
The people who scope and design an engagement deliver it. Experience does not leave the room after the sales cycle.
Standard first
We reach for out of the box ServiceNow capability before customisation, so platforms stay upgradeable and affordable to change.
Leave capability behind
Knowledge transfer starts on day one. A good engagement ends with the customer's team stronger, not more dependent.
Where we deliver
NowBench delivers across the United Kingdom, India and wider EMEA, combining UK based leadership and architecture with delivery capability that follows the customer's time zones and working patterns. NowBench Ltd is registered in England, company number 14115612.
Work with a partner that stays close to the work.
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