IT Asset Management
Connect the full asset journey in ServiceNow
NowBench helps organisations create joined up hardware, software and SaaS operating models, connecting employee requests to procurement, fulfilment, entitlement, contracts, assets and CMDB data.
ITAM capabilities
- Employee Center
- Hardware Asset Management and HAM Pro
- Software Asset Management and SAM Pro
- SaaS licence management
- Software request models
- Hardware request models
- Orderable models
- Entitlement checks
- Licence visibility
- Procurement integration
- Contract management
- IntegrationHub
- Asset and CMDB alignment
- Discovery optimisation
- Governance
The end to end operating model
- RequestOne front door
- ApproveAutomated routing
- CheckEntitlement first
- ProcureFinance system
- UpdateAssets and contracts
- DeliverFulfilment
Proven at FactSet
ServiceNow as the global ITAM front door
- Employee Center Pro live across HAM, SAM, Change and Knowledge.
- 50 software request types built, with reusable patterns for wider scale.
- 3 hardware request types with controlled orderable model management.
- Workday procurement connected to ServiceNow workflows.
- Microsoft 365, Salesforce and Adobe connected for licence visibility.
- Global rollout across the United States, India, Asia, Africa and wider regions.
- More than 20 stakeholder groups aligned.
Frequently asked questions
Should we start with hardware, software or SaaS?
Start where the request volume, cost or risk is highest, then reuse the pattern. A well designed software request pattern, for example, can be extended to hundreds of request types without redesign, which is exactly how the FactSet model was built.
Can ServiceNow connect to our procurement system?
Yes. IntegrationHub can connect procurement platforms such as Workday so entitlement checks happen before new spend and contract, purchase order and asset records stay aligned as goods and licences move through the process.
How does ITAM relate to the CMDB?
Asset records and configuration items describe the same estate from different angles, so they need to reconcile. We align Discovery, CMDB data and asset records as part of ITAM delivery so licence positions and asset governance rest on trusted data.