CMDB and CSDM
Build a CMDB and CSDM foundation people can trust
A CMDB only creates value when the data is accurate, understandable and connected to the services the organisation actually operates. NowBench helps customers improve CMDB quality, align to CSDM and create repeatable service modelling without requiring an all or nothing rebuild.
Signs this is the right conversation
- The CMDB is not trusted.
- Ownership is unclear.
- Duplicate or orphan records are increasing.
- Service relationships are incomplete.
- Incident, change and monitoring lack service context.
- CSDM feels too large to begin.
- Previous customisation makes modernisation difficult.
CMDB and CSDM services
- CMDB health assessment
- CSDM assessment
- Data quality analysis
- Data Manager implementation
- Identification and reconciliation design
- Service modelling
- Application and service taxonomy
- Ownership models
- Discovery alignment
- Service Mapping readiness
- Digital Portfolio Management
- Governance
- Remediation roadmap
Our approach
- Start with the services that matter most.
- Protect live operational processes.
- Create a repeatable pattern.
- Improve data quality in manageable stages.
- Build governance and ownership.
Proven at Sainsbury's
CSDM value without a big bang rebuild
Sainsbury's needed to modernise its CMDB architecture without pausing live operations or committing to a multi year rebuild.
- 6 weeks from kickoff to the first critical service live on a CSDM baseline.
- 3 critical services baselined: Nectar, Groceries Online and Smart Shop.
- Zero disruption to live incident and change processes.
- A repeatable pattern created for wider CSDM adoption.
Frequently asked questions
Do we need to rebuild our CMDB to adopt CSDM?
Usually not. We start with the services that matter most, baseline those against CSDM and run legacy and new models in parallel, so live incident and change processes keep working while the data improves in manageable stages.
How quickly can we see value from a CMDB engagement?
A health assessment typically produces a prioritised remediation plan within weeks, and a first critical service can go live on a CSDM baseline shortly after. At Sainsbury's, the first critical service was live six weeks from kickoff.
Can you work alongside our existing ServiceNow partner?
Yes. NowBench regularly provides specialist CMDB and CSDM depth alongside customers' incumbent partners, managed service providers and internal platform teams.