Event Management and AIOps
Reduce alert noise and connect operations to service impact
NowBench helps organisations bring monitoring signals into ServiceNow, reduce noise, improve correlation and give operational teams a clearer view of service impact.
Signs this is the right conversation
- Monitoring is fragmented across multiple tools.
- Alerts are manually reviewed.
- Cloud events do not consistently create incidents.
- Teams rely on email based escalation.
- Monitoring lacks business service context.
- Alert volumes are too high.
- Noisy integrations reduce confidence.
Event Management and AIOps capabilities
- Event Management
- Monitoring integrations
- Event normalisation
- Alert rules
- Alert correlation
- Event grouping
- Service context
- Incident creation
- Automated response
- Service Operations Workspace
- Operational dashboards
- AIOps maturity planning
- Monitoring source rationalisation
From monitoring signal to resolved incident
- IntegrateMonitoring sources
- NormaliseConsistent events
- CorrelateFewer, better alerts
- ContextualiseService impact
- RespondIncident and automation
Proven at M&G
Production AIOps with measurably less noise
- CMDB reduced from 8.5 million records to 400,000.
- 80 percent reduction in orphan configuration items.
- 78 percent reduction in alerts during a week long parallel run, 2,200 fewer alerts.
- 10 monitoring sources unified, up from one.
- 200 incidents removed by retiring a noisy NetApp feed.
- Service Operations Workspace rolled out to ITIL users.
Frequently asked questions
How do you prove alert reduction before cutover?
We run the new Event Management configuration in parallel with the existing route for a defined period and compare volumes directly. At M&G, a week long parallel run showed a 78 percent reduction in alerts before anything was switched over.
Do we need a perfect CMDB before starting Event Management?
No, but alerts need enough service context to be useful. We typically improve the CMDB and Discovery scope for the services in play as part of the engagement, rather than waiting for a platform wide clean up.
Which monitoring tools can be integrated into ServiceNow?
Most mainstream monitoring and observability platforms can be integrated through standard connectors, webhooks or IntegrationHub. The harder work is normalisation, correlation and deciding which sources deserve to create incidents, which is where we focus.