ServiceNow AI and NowAssist
Put ServiceNow AI to work where it creates real value
NowBench helps customers identify practical ServiceNow AI use cases, understand technical and operating constraints and introduce capability without losing human control.
We position AI as part of an end to end service experience rather than an isolated chatbot, working with the portals, Microsoft Teams channels and service desks people already use.
AI and NowAssist capabilities
- NowAssist opportunity assessment
- AI for ITSM
- AI for ITOM
- Virtual Agent
- Knowledge improvement
- Case and incident summarisation
- Suggested resolution
- Search
- Agent productivity
- Use case discovery
- Minimum viable product planning
- AI roadmap
- Governance
- Adoption measurement
Principles we work to
- Start with user and operational outcomes.
- Use existing ServiceNow workflows.
- Understand existing channels including portals, Microsoft Teams and service desks.
- Do not introduce new user experiences without understanding current adoption.
- Use human review where decisions require accountability.
- Measure adoption and value.
- Build in stages.